- Shipping | Returns | Refunds
Shipping | Returns | Refunds
Download Business Hours
10am - 10pm EST If you do not receive your key within 2 hours and need it asap please give us a call.
Download Business hours of operation 10:00am - 10:00 pm EST Monday - Friday
Once an order has been shipped, it cannot be cancelled. It must be returned in accordance with our RMA Policies. If a package is refused, the shipping company will charge double freight to ship and return the package. If a package is refused, double the shipping charges plus up to an 18% restocking fee will be deducted from the credit returned.
Returns & Exchanges: If you receive a product that is not the correct part, please contact our customer service department at (813) 444-4321. Please have your order number available as well as any information about the problem with the product so that we may quickly and accurately correct any problems and get you the correct part.
Software Downloads: Once your order is processed during regular business hours, you will be emailed the manufacturers download link and product serial number or key. In most cases you will receive it within 2 hours of payment confirmation. If you have not, please send us a quick email as there are many reasons why you are not receiving our emails or confirmations. We may have the wrong email from you, our domain may be blocked, the info may be going in to your spam. This is not a reason to cancel your order. If you need to cancel order prior to you key being delivered. Please email us or notify our chat representative for confirmation on you cancellation.
MSD does not issue refunds for downloaded software unless you contact us before the key is delivered.
After 30 days, no refunds will be given. If it is less than 30 days and we are able to determine that the product has not been used or key is still valid a credit may be granted. You must allow us to try and help solve any problem you have by opening a support or trouble ticket. This can be done on our website through the chat session or by emailing us directly or by phone.
If you have a problem with your item please contact our customer service department at firstname.lastname@example.org or call 813-444-4321
**IMPORTANT ORDER VERIFICATION INFORMATION***
Due to a large amount of identity theft and credit card fraud, in order to complete your purchase for the software that was ordered you may be required to speak/chat with a customer service representative in order to verify that you in fact placed the order. This prevents many fraudulent orders for first time customers. Again, this is not a reason to cancel your order. Order confirmation calls are done Monday-Friday 10AM EST-10 PM EST Monday-Friday. Saturday 10am-2pm. If you have ordered outside of these business hours you will receive a call the following morning in order to verify the transaction. Our apologies for any inconvenience this may have caused but this is for your protection.
What can you do while we verify your order:
1) Login to your account if established and start the download process if applicable. Send us a message through the internal email system confirming the contact number you gave us and the best number to reach you at and when.
2) Install the software. You have a 30-day grace period from Microsoft in order to activate the software after it is installed.
Once your order is verified your activation key will be issued to you immediately (within 48 hours) to activate your software license. In most cases, a trial version is available to you immediately which will allow you to use the product for a period of time (usually 15 to 30 days) until you can enter the key.
We will make all attempts to help you solve your problem. Unless, you notify us by phone or email that you are disputing the charges. In that case, we will not be assisting you since you have decided to take that route. If it turns out that a product must be returned, you will be issued a return merchandise authorization (RMA) number. This number is basically a reference number that we use so that when an item is received we know who the item belongs to and what needs to be done with the item. You will be given directions on where to ship the defective product and mark the package attention to the RMA number. Note that the item may have originally be shipped from another location. For all warranty service you must pay for the freight to send the item to us and we will pay the freight to return the item to you.
Once the item has been received, we will repair or replace the item and return it to you. This process typically takes 1-3 business days. Product returns for refund - Our return policy is 15 days from the date the item was delivered.